We are committed to serving all International customers and have made it as convenient as possible for customers to do business with us.
Requests and orders shipping outside the United States shall be placed by
- Using our web form on Contact Us page.
- Sending e-mail to
- By fax +1-718-504-6285
All orders of international origin are exported from the U.S. in accordance with Export Administration regulations. Products purchased are subject to export control laws, restrictions, regulations and orders of the United States. Some products may be subject to shipping/handling fee.
Payment
All International orders must be pre-paid in full in U.S. currency and payable by wire transfer to our bank. All bank charges shall be prepaid by you. We do not accept international credit cards at this time.
We will send you quotation or Proforma Invoice with the total amount due which will include the merchandise total, shipping charges and wire transfer instructions. An incoming banking fee of $30 is charged for all wire transfers.
International customers are responsible for all shipping freight costs, duties, taxes, insurance, brokerage fees and other international charges and fees not covered in the C&F charges.
Shipping
We can ship the products to your address or to the address of your freight forwarder in US.
We can ship using your UPS, FedEx or DHL account.
Please provide the account number along with your billing and shipping address in your order.
If we ship to US address of your freight forwarder: your shipping charges will include the inland freight and insurance charge from our warehouse to the address of the freight forwarder. All other international forwarding and documentation charges will be billed to you by your freight forwarder.
If we ship direct to your address outside of US: your shipping cost will include the inland freight& insurance charge from our or our factories' warehouse(s) to the consolidation point, and the international freight charges billed to your UPS, FedEx or DHL account.
Shipping charges on certain products vary per item and can be calculated only after processing your order.
Order consolidation
After the multiple products of an order are selected, we bring them together in one location for packaging and consolidation. Order consolidation is free.
Documents
Our multilingual customer service staff and experienced logistics team have been extensively trained in export operations and all intricacies of export documentation. We prepare all documents with accuracy and ensure compliance with all necessary documentary requirements.
Copies of Commercial Invoice (with Schedule B number / HS code) and Packing List are sent via e-mail or fax to you or your freight forwarder when your order is released.
Original Commercial Invoice and Packing List with stamp and signature are normally expedited separately from the merchandise. Please Contact Us to request original documents. Payment of courier charges must be included.
All other documentation including but not limited to legalization, apostil, certificates of origin, etc. are subject to additional fees.
Back orders
International orders are normally shipped complete. However, if a product is back ordered, has an extended lead-time, or by some reasons we cannot provide a complete order, our representative will contact you immediately.
